Help from Solax support

tw4nk

24 February 2026 14:13

Hi everybody

I was trying to do a battery balance to balance two slave batteries and my master battery. After trying for a wile, I made a real mess of my inverter setting. So I had to call Solax support for some help to reset everything. I must say the people at the support center were great they were very patient with me and between them got my system sorted. So I would like to thank Caine, Kiki and Mia from customer support for sorting my problems out.

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  Connor Chin

  24 March 2026 06:10

  Hi,

  Really appreciate you taking the time to leave this message.

  Battery balancing can get tricky sometimes, glad the team could help you get everything back in order. I’ll pass your thanks to Caine, Kiki and Mia 👍

  If anything comes up again, just reach out.

  Best,
  SolaX Team

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  Caller +44 7540 760075

  15 May 2026 15:20

  My inverter stopped generating and showed a ,' run at boot ' message. I contacted Solax support and Lorraine was fantastic and super efficient. 

  She remotely accessed the machine and despite some difficulties and the 7 hour time difference carried out the required firmware updates and reboot to solve the problem. Fantastic prompt email correspondence despite it being night time in China.

  Great service. Thank you.

  Michael

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