For security and data privacy, binding SolaX inverters or WiFi modules to a single account is required. If you need to register a device but find it already linked to another SolaX Cloud user, you must request its unbinding. Follow this guide to safely and efficiently complete the unbinding and regain access.
When to Request Device Unbinding
Unbinding is required if your inverter or WiFi module was registered by a prior owner, installer, or different SolaX account. Common scenarios include second-hand purchases, system transfer, or installer change. Unbinding ensures secure data management and enables full device monitoring and control under your personal or company SolaX Cloud account.
Information Required for Unbinding
- Device model (e.g., X1-Hybrid, X3-MIC)
- Serial number (SN), found on the device label
- Clear photos of the inverter/WiFi dongle and serial label (recommended)
How to Submit an Unbinding Request
- Gather your device’s model, serial number, and relevant photos.
- Contact SolaX Power support via your preferred channel (ticket, phone, email, live chat).
- Submit all information. SolaX will verify ownership and initiate unbinding.
- Upon completion, you’ll receive confirmation and be able to register the device to your SolaX Cloud account.
Troubleshooting and Support
If any information is missing or unclear, SolaX Power support will reach out for clarification to guarantee device security. For urgent or complex cases, use live chat or direct phone contact for faster resolution. You’ll always receive updates once your request has been processed and the device is ready for use.
Conclusion: Secure Your Access with SolaX Support
Following the correct unbinding process ensures you retain full monitoring and management control of your SolaX products. Our dedicated support team is committed to fast, secure solutions—ensuring your renewable energy journey with SolaX Power is supported every step of the way.
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