SolaX Dongle Setup and Troubleshooting Guide

Introduction

This guide provides step-by-step instructions and troubleshooting tips for setting up and resolving common issues with your SolaX dongle, ensuring reliable communication between your inverter and monitoring system.

Compatibility Verification

Before proceeding with dongle setup, verify that your dongle model is compatible with your inverter. For example, the WiFi 3.0 dongle is required for X3-Hybrid-G4.2 inverters. Refer to your inverter’s user manual or the SolaX support website for a list of compatible dongles.

Dongle Setup Steps

Follow these steps to set up your SolaX dongle for optimal communication and monitoring:

1. Insert the dongle into the USB port on your inverter.
2. Check if the dongle’s Wi-Fi hotspot is visible on your mobile device or computer. If not visible, proceed to the next step.
3. Connect the dongle directly to a computer’s USB port to verify its operation and access configuration settings.
4. Perform local firmware upgrades or configuration adjustments according to the manufacturer’s instructions, which can be found in the inverter’s manual or on the SolaX support website.
5. Reinstall the dongle and check that the inverter recognizes it and that the Wi-Fi hotspot becomes visible.
6. Set up your connection to the SolaX Cloud site, as this is necessary for remote monitoring and affects connectivity.

Troubleshooting Common Dongle Issues

If you encounter difficulties during setup or communication, try the following troubleshooting tips:

• Ensure the dongle is fully inserted and the USB port on the inverter is functional.
• Restart the inverter and dongle to reset the connection.
• Verify the dongle’s LED indicators to check for normal operation (refer to the user manual for LED status meanings).
• Confirm that the dongle’s firmware is up to date via local upgrades.
• If the dongle remains unresponsive or the Wi-Fi hotspot is not visible after these steps, consider replacing the dongle with a new, compatible unit.
• Check that your SolaX Cloud account and site are properly created and linked to your inverter, as incomplete registration can cause connectivity failures.

Contacting Support

If problems persist after following this guide, contact SolaX Power Technical Support with your inverter model, dongle version, and a detailed description of the issue to receive further assistance.