Beeping During Full Load or EPS Mode: Troubleshooting Guide

Introduction

If your SolaX Power inverter is beeping during full load or while operating in EPS mode, this guide will help you gather essential information for efficient diagnosis and resolution. Proper identification of your inverter model and hardware version is crucial, as troubleshooting steps may differ across models.

Issue Description

Some SolaX inverters emit beeping sounds when operating under full load or during Emergency Power Supply (EPS) mode. This can indicate normal operational alerts, warnings, or potential faults requiring technical support.

Steps to Prepare for Support

To assist our Global Technical Support Center in quickly diagnosing the beep issue, please prepare the following:

• Locate your inverter's serial number and hardware version; this information can usually be found on the inverter label or in the device interface.
• Record a clear video showing the beeping sound with the inverter's serial number clearly visible in the frame.
• If the inverter is operating in EPS mode, temporarily mute the EPS function while recording the video to isolate the beeping behavior.
• Submit the video along with the serial number and hardware version details to SolaX technical support through the official support portal or your local service contact.

Additional Recommendations

While preparing your information, ensure your inverter firmware and monitoring software (such as SolaX Cloud) are up to date to avoid issues caused by outdated software.

If you experience any other indications such as error codes or abnormal system behavior alongside the beeping, please include this information in your support request for a comprehensive diagnosis.

Contacting SolaX Power Support

To receive expert assistance, visit our official support site at support.solaxpower.com or contact your regional SolaX Power technical support center. Provide all requested information to expedite your case resolution.

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