Solax Cloud Web Portal Access Troubleshooting Guide

Introduction

This guide is designed to help SolaX Power customers troubleshoot common issues encountered while accessing and using the Solax Cloud web portal. Ensuring proper access to the portal is essential for monitoring and managing your solar energy system effectively.

Issue Description

Some users may experience difficulties accessing the Solax Cloud web portal or encounter errors during login or while navigating the interface.

Signs

• Inability to log in to the Solax Cloud web portal.
• Receiving error messages about unsupported browsers or devices.
• Account locked or banned due to multiple failed login attempts.
• Unexpected interface errors or display problems after login.

Basic Troubleshooting Steps

• Use supported browsers such as the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
• Access the portal from supported devices; note that mobile web portal access is currently not supported, so use a desktop or laptop computer.
• Verify internet connectivity and ensure it is stable during login attempts.

Account Locked or Banned

If your account has been locked or banned due to multiple failed login attempts, please contact SolaX Power Support for recovery assistance.

• Provide your registered email address or username associated with the Solax Cloud account.
• Include any relevant details about recent login attempts or error messages received.
• Attach screenshots of any interface errors or unusual behavior encountered during login or use of the portal.

Additional Recommendations

• Clear your browser cache and cookies before attempting to log in again.
• Disable browser extensions or plugins that might interfere with web portal functionality.
• Ensure your device’s operating system and browser are up to date.

Contact Support

For further assistance, please reach out to SolaX Power Global Technical Support Center. Provide detailed information about your issue, including screenshots if you encounter interface errors, to help expedite the support process.

Conclusion

Following this troubleshooting guide should help resolve common access issues with the Solax Cloud web portal. If problems persist, our support team is ready to assist you in restoring full functionality for effective system monitoring and management.