Recall Information for Home Batteries: How to Check and Verify Your Battery Status

Introduction

This article provides important information regarding recall notices for home batteries. It guides you on how to identify if your battery is affected by a recall and explains the steps to verify your battery's status, ensuring your system remains safe and fully functional.

Checking Your Battery Brand and Serial Number

To determine whether your home battery is affected by a recall, start by identifying its brand and locating the serial number. The serial number is usually found on the battery label or casing. Take note of this number for further verification.

Recall Status by Brand

- For SolaX triple power batteries: Currently, these batteries are not subject to any recalls and are considered safe to use.

- For LG batteries: Certain models such as RESU3.3 and RESU10H variants have been included in recall notices. Compare your battery's serial number against the official recall list to check if your unit is affected.

What to Do If You Are Unsure

If you are uncertain about your battery's recall status or cannot verify your serial number against recall lists, please take a clear photo of the serial number and send it to our support team at [Insert Support Contact Email or Portal]. Our technical experts will verify the status and advise you on the next steps.

Additional Resources and Support

For more information about battery safety, recalls, and proper maintenance, visit our official support page at [Insert SolaX Support URL]. You can also reach out to our Global Technical Support Center for personalized assistance.

Conclusion

Keeping your home battery safe and operational is our priority. Regularly checking for recalls and verifying your battery’s status ensures peace of mind and system reliability. Contact us if you have any questions or require support.