Resolving Missing or Incorrect Data on the SolaX Monitoring Portal

Introduction

This guide explains how to address issues related to missing or incorrect data displayed on the SolaX Cloud monitoring portal. Accurate data visibility is crucial for effectively managing and optimizing your solar energy system. In some cases, resolving data discrepancies may require backend resets or corrections, which might involve your consent.

Issue Description

Users may encounter situations where data on their monitoring portal is incomplete, delayed, or inaccurate. This can hinder system performance analysis and daily monitoring of your solar inverter and energy storage system.

Common Signs of Data Issues

• Data values not updating regularly or missing recent readings.
• Inconsistent or zero output values despite system activity.
• Error messages or fault indicators related to communication on the monitoring portal.

Basic Troubleshooting Steps

1. Verify your internet connection and ensure the inverter's communication gateway is online.
2. Restart your inverter and communication devices such as routers or data hubs.
3. Confirm that your system firmware and monitoring software are up to date.

Data Reset and Restoration via Support

If the above steps do not resolve the data visibility problems, data reset or correction may be needed from the backend by our technical support team. This process can restore accurate historical and real-time data to your monitoring portal.

1. Contact SolaX Power Technical Support through the official support channels.
2. Provide your product details, system ID, and a description of the data issue.
3. Our support representatives will guide you through the consent process required for backend data restoration and perform the reset if authorized.
4. After backend adjustments, monitor your portal to confirm that data accuracy and visibility have been restored.

Additional Tips and Best Practices

• Keep a regular check on your system’s communication status and alerts via the SolaX Cloud app.
• Ensure stable network connectivity to avoid intermittent data loss.
• Register your product and keep your firmware updated to benefit from the latest stability improvements.

Contact Support

For any unresolved issues or further assistance, please contact SolaX Power Global Technical Support Center via:

• Support Portal: https://support.solaxpower.com
• Email: [Insert support email]
• Phone: [Insert support phone number]

Conclusion

Addressing monitoring portal data inaccuracies promptly ensures that you can reliably track your solar energy system’s performance and maximize its benefits. Our support team is committed to providing professional and innovative solutions to keep your SolaX system operating optimally.