Introduction
This guide helps you determine whether your home battery is affected by a recall, specifically regarding SolaX Triple Power and LG battery models. Proper identification ensures your safety and compliance with manufacturer recommendations.
Step 1: Identify Your Battery Brand and Model
Locate the brand and model information on your home battery. This information is usually found on a label attached to the battery casing.
Step 2: Check Recall Status for SolaX Triple Power Batteries
SolaX Triple Power batteries are currently not listed on any recall notice. If your battery is a SolaX Triple Power, there is no recall concern at this time.
Step 3: Verify LG Battery Recall Status
For LG batteries, you need to check the serial number against the list of affected models in the recall notice. The following LG models may be impacted:
- RESU3.3
- RESU6.5
- RESU10
- RESU13
- RESU7H Type R
- RESU10H Type C
- RESU10H Type R
- Gen2 1P
- S/A Gen2 2P
Step 4: If Unsure, Contact Support with Serial Number
If you are uncertain whether your LG battery is affected, take a clear photo of the battery’s serial number and send it to the SolaX Power support team for verification and assistance.
Additional Information
Always ensure you follow safety protocols when inspecting your battery. For further questions or support, visit our support portal or contact your local SolaX Power service center.
SolaX Power remains committed to delivering safe and reliable energy storage solutions worldwide.
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