Troubleshooting Unexpected Battery Discharge and Charging Issues in SolaX Power Systems

Introduction

Rapid or unexpected battery discharge, incorrect charging behavior, and unintended energy export to the grid can impact the performance and reliability of your SolaX Power solar battery system. This guide provides a structured process to identify and address these issues effectively.

Preliminary Checks and Firmware Update

Before investigating complex causes, ensure that your system firmware is up to date. Firmware updates often include bug fixes and improvements that can resolve unexpected battery and grid behavior.

Steps:

1. Access your inverter's user interface or the SolaX Cloud platform.
2. Check the current firmware version installed on your inverter and battery management system.
3. Visit the official SolaX Power support website to compare the latest available firmware version.
4. If an update is available, follow the recommended upgrade procedure carefully to update your system.
5. After updating, monitor system behavior for several days to verify if the issue persists.

Verify Time-of-Use (TOU) Settings and Automation Scenarios

Incorrect or active automation rules, such as Time-of-Use tariff settings or other custom scenarios, can cause batteries to discharge or export energy unexpectedly. Disabling or unbinding these settings is essential if you want to prevent unintended system behavior.

Steps:

1. Log into your SolaX Cloud account or access the inverter interface.
2. Navigate to the Energy Management or Automation section.
3. Review any active TOU schedules, export control settings, or load management rules.
4. Disable or unbind any automation or scheduling rules that may be causing unexpected battery discharge or grid export.
5. Save your changes and observe system behavior for any improvements.

If Problems Persist

If the issues continue after firmware updates and disabling automation settings, it is recommended to provide remote system access to the SolaX Power Technical Support team. They can perform advanced diagnostics to identify underlying causes and provide tailored solutions.

Please prepare the following information before reaching out:

• System model and serial number
• Detailed description of the symptoms and issues observed
• Firmware versions currently installed
• Any recent configuration changes or events prior to the issue

Additional Resources and Support

For more information on system updates, configuration, and troubleshooting, please visit the official SolaX Power Support website at support.solaxpower.com. You can also access user manuals, FAQs, and contact information for regional support centers.

Thank you for choosing SolaX Power. Our commitment to innovation and reliable energy solutions ensures that we provide the professional assistance you need to maximize your solar energy system’s performance.