How to Unbind a SolaX Inverter or WiFi Module from a Previous SolaX Cloud Account

Introduction

This guide provides detailed instructions on how to request the unbinding of a SolaX inverter or WiFi module from a previous SolaX Cloud account. Unbinding is necessary when you want to register the device under a new account. Following the correct procedure ensures smooth transition and avoids registration issues.

Prerequisites

Before initiating the unbinding process, please prepare the following information and materials to verify device ownership:

• The model of your SolaX inverter or WiFi module.
• The serial number of the device, usually found on the device label.
• Clear photos of the device and its label showcasing model and serial number (if possible).

Step-by-step unbinding request process

1. Collect the required device information (model, serial number) and take clear photos of the device and its label for verification.
2. Visit the official SolaX Power support website or contact the support team directly through your local SolaX service channel.
3. Submit a support ticket or email including the device details and your unbinding request. Attach the photos as proof of ownership.
4. Wait for confirmation from SolaX support. They will verify the information and proceed to unbind the device from the previous account.
5. Once the device has been successfully unbound, you will receive a notification allowing you to register the device under your new SolaX Cloud account.

Tips and best practices

• Ensure all device information provided is accurate and matches what is physically on the device to avoid delays.
• Keep your communication polite and concise when contacting support to facilitate faster processing.
• Do not attempt to register the device on a new account before receiving confirmation of unbinding to prevent registration errors.

Contacting SolaX Support

For unbinding requests and further assistance, please reach out to SolaX Power Customer Support via the following channels:

• Official Support Website: support.solaxpower.com
• Email: [Insert local support email]
• Phone: [Insert local support phone number]

Conclusion

Following this unbinding guide helps ensure a smooth transition of your SolaX device to a new SolaX Cloud account. If you encounter any issues or have questions during the process, please do not hesitate to contact SolaX Support for professional assistance.