How to Submit an RMA Request for Faulty Inverter or Battery Units

Introduction

This guide explains the process for submitting a Return Merchandise Authorization (RMA) request when you detect a fault in your SolaX Power inverter or battery unit that requires replacement, such as an inverter showing an IE28 error or defective battery modules. Following the correct procedure will help ensure a smooth and timely resolution.

Prerequisites

Before submitting an RMA request, please ensure that you have:

• Identified and confirmed the fault on the inverter or battery unit by referring to the product manual and error codes.
• Completed all basic troubleshooting steps as recommended in the SolaX Power troubleshooting guides.
• Collected relevant information such as serial numbers, model numbers, purchase details, and error messages.

RMA Submission Process

To submit an RMA request for the defective unit(s), follow these steps:

1. Log in to the SolaX Power Support Portal at [Insert support portal URL].
2. Navigate to the RMA Request section.
3. Fill in the required details about the faulty product, including the model, serial number, and a description of the fault or error code (e.g., IE28).
4. Attach any supporting evidence, such as photos of the fault, error screens, or inspection reports.
5. Submit the RMA request and wait for an approval notification from SolaX Power Technical Support.

Returning the Defective Unit

Once your RMA request is approved, you will receive instructions on where and how to return the defective inverter or battery units. Please ensure the following:

• Package the defective unit securely to prevent damage during transit.
• Include all accessories or parts that were originally supplied, if requested.
• Ship the package to the designated SolaX Power warehouse or service center as per the instructions provided.

Tips and Best Practices

• Keep a copy of all communications and shipment tracking details for your records.
• Ensure your warranty is valid before submitting the RMA request to avoid delays.
• Contact SolaX Power Support immediately if you do not receive RMA approval within [Insert typical response time, e.g., 3 business days].

Contact Support

If you need assistance with the RMA process or have questions about your product warranty, please contact SolaX Power Global Technical Support Center through:

• Phone: [Insert support phone number]
• Email: [Insert support email address]
• Support Portal: [Insert support portal URL]