Introduction
This guide explains how customers can request remote firmware upgrades for their battery packs and Battery Management Systems (BMS) associated with SolaX Power energy storage solutions. Keeping firmware up to date helps ensure optimal system performance and reliability.
Prerequisites
Before requesting a remote firmware upgrade, please prepare the following information to facilitate a smooth process.
- System Identifier (e.g., serial number or unique system code)
- BMS Serial Number (if requested by Support Team)
- A clear photo of the BMS serial number (when required)
Requesting the Firmware Upgrade
To initiate a remote firmware upgrade for your battery packs or BMS, please follow these steps:
- Contact the SolaX Power Global Technical Support Center using the official support channels.
- Provide your system identifier clearly in your request.
- If the support agent requests it, submit a photo showing the BMS serial number for verification purposes.
- Wait for confirmation from the support team; they will perform the update remotely once all necessary information is verified.
Post-Upgrade Notification
After the remote firmware upgrade is successfully completed, you will receive a notification confirming the update. You may then check your system status to ensure the firmware is current and functioning as expected.
Additional Support
If you encounter any issues or have questions during the firmware upgrade process, please contact SolaX Power Technical Support for assistance. Our team is committed to providing professional, reliable service to keep your system operating smoothly.
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