Remote Firmware Upgrade Request Guide for SolaX Inverter and EV Charger

Introduction

This guide explains the process for requesting remote firmware upgrades for your SolaX inverter or EV charger. Keeping your device firmware up to date is essential for optimal performance, security, and access to the latest features.

Prerequisites

Before requesting a firmware upgrade, please ensure the following:

• Your device is currently connected to the SolaX Cloud platform.
• You have your device details ready, including model, serial number, and registration number.
• Your device has a stable internet connection to enable remote upgrade.

How to Request a Remote Firmware Upgrade

To request a remote firmware upgrade for your SolaX inverter or EV charger, please follow these steps:

1. Locate your device information: model, serial number, and registration number.
2. Confirm that your device is connected and registered on the SolaX Cloud platform.
3. Contact SolaX Power Support by [Insert preferred contact method, e.g., email, support portal] providing the above device details.
4. Request a remote firmware upgrade for your device.
5. Wait for confirmation from the support team regarding the upgrade status.

Important Notes

• If your device is already running the latest firmware version, no upgrade will be performed at this time.
• Firmware upgrades are carried out remotely by our technical team to ensure safety and compliance.
• Keep your device connected to the internet and powered on during the upgrade process to avoid interruptions.
• For any issues during or after the firmware upgrade, please contact SolaX Support for assistance.

Contact Information

You can reach SolaX Power Global Technical Support Center via [Insert contact details such as email, phone, or support portal link]. Our team is available to assist you with firmware upgrades and any other technical inquiries.

Conclusion

Keeping your SolaX inverter or EV charger firmware up to date ensures the best performance and access to the latest features. We encourage you to register your devices on the SolaX Cloud and stay in touch with our support team for timely updates and assistance.