Resolving Inverter IE28 Error After Firmware Upgrade

Introduction

This article explains the procedure to follow when your SolaX Power inverter displays an IE28 error and stops functioning after a firmware upgrade. Following these steps will help ensure a smooth resolution process.

Issue Description

After performing a firmware upgrade on your inverter, an IE28 error code appears, and the inverter becomes non-operational. This error indicates a firmware-related malfunction that requires device replacement.

Recommended Action

To resolve the IE28 error after a firmware upgrade, please follow these steps:

1. Submit a Return Merchandise Authorization (RMA) request for the defective unit through the official SolaX Power support portal or contact your regional support center.
2. Wait for approval of your RMA request from SolaX Power technical support.
3. Upon receiving approval, follow the instructions provided to return the defective inverter to the designated warehouse or authorized service center.
4. After the returned unit is received and inspected, SolaX Power will process the replacement or repair as per warranty terms.

Additional Information

Please ensure that your product is registered and that the invoice or proof of purchase is available when submitting the RMA request. For assistance, contact SolaX Power Global Technical Support at [Insert regional support contact details].

If you require further troubleshooting before initiating an RMA, you may consult the SolaX Power support website or the inverter user manual for guidance on other error codes or system diagnostics.

Conclusion

The IE28 error after a firmware upgrade is an issue that necessitates replacement of the inverter unit. Following the RMA submission and return process ensures your system is restored quickly with minimal downtime. For all support, rely on the trusted and professional SolaX Power service network.