Troubleshooting Guide: Inverter Entering EPS Mode After Firmware Update

Introduction

This troubleshooting guide is designed to help SolaX Power customers address the issue of their inverter entering EPS (Emergency Power Supply) mode after performing a firmware update. EPS mode is a backup mode intended to maintain essential power supply during certain conditions. Understanding how to resolve this issue ensures your solar energy system returns to normal operation swiftly and reliably.

Issue Description

After updating the inverter's firmware, the device might automatically enter EPS mode, which can affect system performance and normal energy supply.

Signs

- Inverter display or monitoring system indicates EPS mode activation. - Reduced energy output or backup power status. - Possible notifications via the SolaX Cloud or local inverter interface.

Basic Troubleshooting Steps

Please follow these initial steps to attempt to resolve the issue:

• Turn off the inverter completely using the main power switch.
• Wait approximately 1-2 minutes to ensure it powers down fully.
• Turn the inverter back on and observe if it boots up normally without entering EPS mode.

Remote System Check

If the issue persists after restarting, you can check the inverter’s status remotely via the SolaX Cloud platform or your local monitoring software to verify if it remains in EPS mode or has returned to normal operation.

Contacting Support

Should the inverter continue to stay in EPS mode after these attempts, please contact SolaX Power Global Technical Support for assistance. Provide your system details, firmware version, and any error messages displayed. Our support team will guide you through further diagnostics and resolutions to restore normal function.

Additional Resources

- Visit our support website at support.solaxpower.com for firmware updates and troubleshooting articles. - Access user manuals and monitoring guides related to your specific inverter model. - Join our community forums for peer advice and shared experiences.

Conclusion

SolaX Power is committed to providing reliable and innovative solar energy solutions. We appreciate your patience during troubleshooting and encourage you to reach out if you need help. Ensuring your inverter returns to normal operation quickly helps maximize your energy system’s performance and satisfaction.